- Take all reasonable precautions for doors, which have glass inserts, such as not leaving front and back doors open at the same time, particularly in windy weather;
- For wc pans, avoid hanging toilet fresheners from the rim (a common cause of blockages) and do not attempt to dispose of unsuitable waste such as nappies, baby wipes etc. down the wc pan. Also keep the cistern area free of clutter or items which could fall in;
- For blocked drains, kitchen sinks, baths and wash hand basins, do not attempt to dispose of solid food waste, cooking fat or other unsuitable matter down the sink drain;
- If you experience total loss of water, check with your neighbours to determine whether the problem is with Scottish Water;
- If you experience total loss of electrics, check with your neighbours to determine whether the problem is with Scottish Power. If not, try resetting trip switches, if applicable, remembering to unplug all appliances and switching off all lights before testing. This will ensure that appliance or fitting failures are easily identified;
- Keep your property as warm as possible at all times and allow warm air to circulate;
- Open your loft hatch slightly to allow heat to get into the loft. This will help to prevent water pipes and water tanks from freezing;
- If you are leaving the property for some time over the winter months, turn off the water and drain down any water tanks or water cylinders. Remember to refill them before use upon your return.
If your pipes freeze
- Turn off the water at the stopcock;
- Switch off any electric immersion heater;
- Close all taps; and
- Contact us immediately.
If you have a burst pipe
- Turn off the water at the stopcock;
- Switch off any heating systems/boiler;
- Switch off electricity at the mains;
- Open all taps; and
- Contact us immediately and advise any neighbours who you believe may be affected by this action.
You can help prevent condensation by the following:
- Reduce moisture by covering pans and switching off a boiling kettle;
- Drying clothes outside or in a well ventilated room;
- Use an extractor fan (if installed), or open a window slightly while cooking or using a shower or bath;
- Do not use bottled gas heaters;
- Keep your home warm, especially bedrooms as they tend to be generally colder;
- Allow air to circulate within cupboards etc. by reducing clutter; and
- Leave a space between furniture and the wall to allow air to circulate, or where possible, place wardrobes and furniture on inside walls rather than outside walls.
The Scottish Government has produced a leaflet about condensation. You can read it here
Useful maintenance and repair guidance for the most common repairs
If you experience loss of electrical power e.g. sockets or lights, this may be caused by a faulty appliance such as a kettle, cooker etc. or a faulty light bulb.
- Unplug all appliances and switch off all lights before attempting to reset trip switches.
If you experience a water leak, this may be caused by damaged waste pipe fittings, damaged water supply pipe fittings, damaged water storage unit, defective mastic, sealant or tiles, defective or displaced roofing materials etc.
- refrain from using/draining affected appliance such as sink, bath, washing machine etc.;
- locate and turn off nearest stopcock or sure stop switch;
- drain water from storage tank or water cylinder (if leaking);
- pierce a hole in ceiling around affected area to allow water to escape; or
- contain water flow where possible by using a suitable receptacle or towels etc.
If you experience a blocked sink, wash hand basin or shower, this may be caused by build up of hair, soap, food stuff etc.:
- try to clear by using a drain clearing product;
- try to clear by using a hand plunger or by disconnecting appliance waste trap and emptying waste, before reconnecting to appliance;
- refrain from using appliance to prevent leakage or overspill, or, discard waste water from affected appliance to another for draining.
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